Using Information Technology for Competitive Advantage
Across industries, technology is changing everything. It’s become embedded in products and services and is essential for core processes and service delivery. We have found that for companies to build value and provide compelling customer experiences at lower cost, they need a new way of running the organization that combines digital technologies and operations capabilities:
How can we manage digital innovation, digitize and support the core business, and reduce complexity and risk? How do we accelerate the digital transformation? How do we create value with our technology function? How do we make changes to core business transaction applications, data warehouses, business intelligence tools, and the technology infrastructure? These are questions every company must address to be more agile, cut costs, improve quality, and build value.